Since the launch of Exorbyte Commerce, the ecommerce search and merchandising add-on for online retailers, customers have had a year to evaluate the impact on customer satisfaction improvements and especially conversion rates and revenue increases. Exorbyte Commerce testimonials are more than encouraging and show conversion improvements of up to 45% with Exorbyte Commerce. In order to help potential customers make sense of the variety of merchandising and site search software available, Exorbyte proposes some metrics and criteria to evaluate what stores should be looking for.
Exorbyte Commerce recently polled its US customers to find out the level of customer satisfaction and what measurable results were achieved by using our advanced site search and merchandising platform. The response was very positive and showed that Exorbyte’s long experience with large online retailers had proven that intelligent and error-tolerant search and autocomplete suggestions lead to dramatically more conversions.
Exorbyte Commerce Customers Speak Up
Here are some of the testimonials delivered by customers during this recent customer satisfaction survey:
“We considered about 6 different commercial search engines for our site before finally deciding to go with Exorbyte. The ease of installation (nothing was required from us), the extremely competitive pricing and value, the fantastic service from their engineers and account managers really made us comfortable and excited to be working with them. Our conversion rate has increased by over 45% and our customers regularly compliment us on the robustness and accuracy of the search on our site to find what they need.”
“After implementing the Exorbyte search service, we were able to see a significant and consistent lift on our conversions rates. The service we received from Exorbyte in implementing the service was nothing short of spectacular. They were there for us after every step of the way.”
“After comparing the Exorbyte Autocomplete search function to that of a similar product, Exorbyte won hands down. Not only was their product superior in so many ways but the level of customer support and personal attention that we received from Exorbyte was second to none! They made the process simple and the product works great! We feel that the Autocomplete feature enhances the experience of shoppers visiting our website and the reports we receive provide us with valuable feedback necessary to help grow our business.”
The Simple Solution to The Challenge of Site Search and Online Merchandising
There is nothing mysterious about site search or online merchandising. Exorbyte Commerce always improves conversion rates because its proprietary search platform is far better at decreasing the number of fruitless searches and at ranking relevant search results than any other search engine in the market. Search is the “moment” of an online visitor’s experience when he is expressing what comes closest to a question to the store about a product it may carry, a category of products he is interested in, a brand, a color, etc. Exorbyte Commerce makes the most of this with a clear understanding that the search demand curve generates vast amounts of misspelled, unique, rare queries and that only a powerful search engine addressing the questions of spelling, typos, similarity, phonetics, synonyms, and more can cover most cases. Furthermore, the extensive reporting package included with Exorbyte Commerce allows retailers to verify the above and constantly improve their results with actionable reports and merchandising features to enhance their store continuously.
High conversions are a direct result of the wide search query coverage of Exorbyte’s proprietary search technology. Exorbyte Commerce will continue to offer 30-day free trials and month-to-month contracts to prove its absolute confidence its unbeatable benefits. See more at www.exorbyte-commerce.com.
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