Error-tolerant 360° search in real time
Error-tolerant 360° search in real time across all integrated customer data, e.g. master data, contract data, invoices, quotes. Easy to connect to CRM & caller ID systems. With provisions for role concepts.
- Intelligent 360° search in real time, by ear and with just one search field
- Instantly understands unexpected, incorrect search entries
- Language-independent & fully cross-field in all connected databases
- Extremely fast & accurate incl. auto-suggest & dynamic refinement
- Significantly increases search process usability, efficiency & effectiveness
- Increases call agent productivity
- Valid mapping of role and permissions concepts
- Highly efficient even with high query loads & huge identity databases
- No premature use of restrictive keys or rules, although these are also available
- ETL tools to work with any master data/CRM/CDI system (e.g. SAP, Oracle, Salesforce)
Perfect inbound and outbound search solution
exorbyte Callcenter Search is the perfect solution for both inbound and outbound activities. Call agents required to identify and assign incoming calls based on a spoken caller name or other customer information are significantly faster and more accurate with exorbyte than with common search solutions.
Particularly when callers have difficult or foreign names, their pronunciation is marked by a dialect or accent, or when callers must identify themselves in an entirely foreign language.
exorbyte Callcenter Search understands almost any search entry, makes intelligent suggestions in real time, and ultimately finds customer records. It allows cross-field and error-tolerant searches in all customer data and across all connected databases from just one search field.
The brief, precious call time can be spent dealing with the customer’s issue, rather than searching for their records. Call agents become more productive and able to handle more calls per hour.
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